Objective

Aspiring IT technician with practical experience from home labs and tech support roles. Eager to deepen skills in system administration and networking in a professional IT environment.

Technical Skills

• Networking: TCP/IP, DHCP, DNS, VPN, Routing & Switching basics
• Systems Admin: Linux (Ubuntu, Debian), Nginx, Docker, Windows Server(conceptual), Active Directory(conceptual)
• Scripting: Python, Beginner in Rust
• Hardware & IoT: PC/server assembly, Raspberry Pi
• Tools: Wireshark, DuckDNS, Git, CUPS
• Soft: Customer Support, troubleshooting, documentation, multitasking

Professional Experience

• Technical Support Specialist, uBreakiFix

  Toledo, OH | Jun 2024 – Present

  • Averaged 5–6 phone repairs per day, with the ability to complete up to 7 daily.
  • Reduced repair times from over an hour to as fast as 10 minutes for Samsung and 5 minutes for iPhone/Pixel.
  • Earned repeat business and customer loyalty by consistently delivering fast, high-quality repairs.
  • Operated independently in mobile repair van, managing time, inventory, and customer communication solo.
  • Performed advanced repairs, including soldering HDMI connectors for internal store work.
  • Improved personal workflows by observing peers, integrating methods, and optimizing efficiency.

• Call Sales Representative, Suite Solutions

  Remote & Toledo, OH | Jan 2022 – Jan 2024

  • Handled 10–50 calls per day depending on volume, resolving internet and service issues remotely.
  • Delivered high first-call resolution by using BBX tool for RF pings, network config, and diagnostics.
  • Provided empathetic support to frustrated customers, turning negative experiences into positive outcomes.
  • Utilized Citrix-based billing systems alongside BBX for full-service account and tech support.

Education

Owens Community College
Toledo, OH | 2020 – 2024
Associate of Applied Science in Computer Networking

Certifications

• TestOut Client Pro
• TestOut Hybrid Server Core
• TestOut IT Fundamentals Pro
• TestOut Linux Pro
• TestOut Network Pro
• TestOut PC Pro
• TestOut Routing & Switching Pro
• TestOut Security Pro